Shipping policy
Shipping Policy
We currently ship orders to [countries or regions].
Processing times
Orders are processed within [number] business days, excluding weekends and holidays. You’ll receive a confirmation email when your order is placed and tracking information when it ships.
During sales, holidays, or periods of high order volume, processing may take longer. We’ll update you if there’s a significant delay.
Shipping rates and delivery times
Shipping costs and estimated delivery times are shown at checkout.
Estimated delivery times are:
- [Shipping method]: [estimated timeframe]
- [Shipping method]: [estimated timeframe]
Delivery times are estimates and aren’t guaranteed. Delays may occur because of weather, carrier disruptions, customs, or incorrect delivery information.
Order tracking
When your order ships, we’ll email you a tracking number. Please allow [24–48 hours] for tracking information to become active.
Incorrect or incomplete addresses
Please make sure your shipping address is correct before completing your order. We may not be able to change the address after an order has shipped.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be reshipped.
Lost, damaged, or missing packages
If your package is marked as delivered but you can’t find it, please check with household members, neighbors, and your local carrier first. Contact us at [customer service email] if you still need help.
If your package arrives damaged, contact us within [number] days at [customer service email] and include your order number and photos of the damage.
International orders
International customers may be responsible for customs duties, taxes, or other import fees charged by their country. These fees aren’t included in the product or shipping price unless stated otherwise.
Contact us
For shipping questions, contact us at [customer service email].